Due to its reliance on technological and infrastructural resources, BPO is also known as IT-enabled services . Electronic services, or e-services, are those provided by electronic means .Download mba project on BPO IT Enabled Services in India.
E-services consist primarily of three parts the service provider, the service recipient, and the channels via which the service is delivered.
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- Business process outsourcing (BPO) is a service that aims to free up time and resources for firms so that they can focus on expanding their operations and bringing in more revenue.
- Customer service, lead generation, call centers, billing, tele sales, and more are all instances of typical business processes outsourced by companies.
- The fundamental objective is to save money, get more done, and concentrate on vital company functions.
- Internal company procedures like invoicing and buying are examples of back-office services.
LITERATURE REVIEW OF BPO E-ENABLED SERVICES IN INDIA THE BPO INDUSTRY
BPO has a lot of benefits. Saving money is one of the main benefits. An internal rate is set at what it costs to do a certain task. By contracting with a third party, often located in a nation with lower labor costs, BPO is able to cut these expenses.
One other benefit is that it frees up time and resources that may be better spent on the company’s core business operations rather than on mundane but necessary administrative duties. BPO also aids expansion, especially internationally. When expanding internationally, it’s important to choose a business process outsourcing (BPO) partner with industry knowledge and fluency in the local language.
Outsourcing a portion of a company process or operation to an outside team of experts is known as business process outsourcing (BPO) (as opposed to outsourcing the entire production). Business process outsourcing (BPO) has the potential to reduce overhead, boost productivity, and provide businesses more leeway to adapt to changing market conditions. Process outsourcing is here to stay as the BPO business continues to expand to meet the needs of an ever more interconnected world economy.
|Project Name||: BPO E-Enabled Services in India the BPO Industry|
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