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INTRODUCTION OF BPO INDUSTRY PROCESS OUTSOURCING
The term “business process outsourcing” refers to the practice of contracting out different company-related tasks to external service providers. While business process outsourcing was initially intended to refer only to the outsourcing of manufacturing processes, it has now expanded to include the outsourcing of other goods and services, such as those provided by soft drink makers.Download mba project on bpo industry in india.
In today’s ever-evolving, highly competitive business environment, many enterprises, from startups to multinationals, choose to outsource procedures as a result of the availability of new and creative service options.
OBJECTIVES
- In business process outsourcing (BPO), companies contract out to outside firms to handle a range of traditionally in-house tasks.
- Outsourcing business processes, or BPO, was first used by major manufacturers to improve supply chain management.
- Now, businesses from various industries, including those in the service industry, may take use of BPO.
- The term “offshore outsourcing” is used to describe business process outsourcing (BPO) in which the vendor or subcontractor is based in a foreign nation.
- Today, business process outsourcing (BPO) is a distinct market segment served by firms that focus only on providing BPO services to multinational corporations.
LITERATURE REVIEW
For the most part, businesses use BPO strategies in either their back or front offices. When a corporation outsources its back-end business support functions including accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance to experts in the field, this is known as back-office business process outsourcing (BPO). By contrast, front-end BPO work often entails services directly tied to customers, such tech assistance, sales, and marketing.
CONCLUSION
Although BPO has numerous benefits, it does have some drawbacks as well. Outsourced organizations risk experiencing data breaches, delays in project completion due to misunderstandings in communication, and underestimating the ongoing expenses of their business process outsourcing (BPO) suppliers.
One other negative aspect of outsourcing is the potential for consumer reaction if people believe their jobs will be outsourced to countries where labor standards are worse.
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